Monkhouse

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Returns Policy 2021

OUR RETURNS POLICY

Shop Orders, On-Line or Telephone Orders

Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return a garment we are here to help. Our returns period is 28 days from the date you receive your order however we have an extended returns period for any purchases from 31st May 2021 which can be returned on or before 11th September 2021 for either a credit on account or a full refund*. Hopefully, this ensures that you have plenty of time to return any item that is unworn and in a saleable condition to us for a guaranteed credit or refund**. Refunds outside of this period will be considered at the discretion of F.R.Monkhouse Limited. Where possible, we ask that items are returned in original packaging with labels attached.

* Only items returned within 28 days of the date you received your order will receive a refund. Items returned after 28 days will receive a credit on account.

*If you purchased your order from 31st May 2021 it can be returned on or before 11th September for a full refund.

**Any items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer's fault will be replaced or given a refund at the purchase price. Items over 6 months old will be dealt with at the discretion of F.R.Monkhouse Ltd.

Please note: We cannot offer returns on the following items unless they are faulty

  • Gumshields
  • Goods made or supplied to a special order
  • Items that have been personalised with pupils initials
  • Nametapes
  • Socks and Tights removed from outer packaging
  • Undergarments
  • Swimsuits with the protective gusset lining removed.

 

Free returns for web/phone home delivery purchases

In addition, we provide free postal returns on anything you purchase with us online or by phone (excluding Click and Collect orders) simply by using the Freepost returns label enclosed within your order. Please note, unfortunately, we’re unable to offer free postal returns on items purchased in store or web/phone click and collect purchases.

Covid Secure

For the safety of our team please note all items returned to us will be quarantined for 72 hours un-opened from when they are delivered to us. Once opened all goods will be steamed, inspected and processed.

This Returns Policy does not affect your Statutory Rights.

Incorrect orders

We try very hard to eliminate with a 2 stage order checking process but in the case we accidentally have sent you the wrong item please call our customer services on 0161 476 7216 and we will sort this out as quickly as possible for you.

Proof of purchase

Please note for all returns obtain a receipt of posting as returns remain your responsibility until they reach us.

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